Support
Customer Support Specialist
Remote (US)Full-time$48,000 – $68,000 USD
Help customers install, use and get the most out of our desktop software.
About the role
You'll be the first person many customers talk to. You'll answer questions, solve problems and make sure people leave every conversation better off than they came in.
What you'll do
- Answer customer emails and messages quickly, accurately and kindly.
- Troubleshoot installation, account and billing questions on Mac, Windows and Linux.
- Write and maintain help articles and how-to guides.
- Spot patterns in support requests and share them with the product team.
- Escalate bugs with clear steps to reproduce.
What we're looking for
- 2+ years in a customer support or customer-facing role.
- Excellent written communication.
- Comfortable with desktop software on more than one operating system.
- Patience, empathy and attention to detail.
Nice to have
- Experience supporting customers in legal, healthcare or HR settings.
- Familiarity with help desk tools.
Location
This role is remote within the United States. You must live in and be authorized to work in the US.
Apply
Send your resume to careers@veildocs.com with "Customer Support Specialist" in the subject, and a few lines about why this role interests you.
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